It’s Broken Again. Good!
It’s Broken Again. Good! Example I: The Leaky Toilet A toilet is leaking. Again. The seat is off, water is pooling, and the wrench isn’t helping. It’s tempting to patch it fast and move on, but when a fix doesn’t hold, it isn’t just frustrating. Rushing means missing the root cause. Fast Fixes Often […]
The Friction Paradox–How to Move From Bad to Good
Friction. Just saying the word aloud can feel abrasive. When striving for efficiency and speed, friction is often seen as a negative. Departments may not be in sync, creating internal friction. But if you ask, “Do we really need this rule or metric?” the answer is generally “Yes, because consistent rules protect our brand and […]