Designing Flow, Finding Happiness
Designing Flow, Finding Happiness Two Roadmaps for Personal Change — Depending on Where You’re Starting Opportunity for change shows up in all kinds of ways. Sometimes it’s a gift — a free ticket to a ball game, an unexpected job posting overseas, or a chance meeting with someone you’ve been hoping to run into. Sometimes […]
It’s Broken Again. Good!
It’s Broken Again. Good! Example I: The Leaky Toilet A toilet is leaking. Again. The seat is off, water is pooling, and the wrench isn’t helping. It’s tempting to patch it fast and move on, but when a fix doesn’t hold, it isn’t just frustrating. Rushing means missing the root cause. Fast Fixes Often […]
The Friction Paradox–How to Move From Bad to Good
Friction. Just saying the word aloud can feel abrasive. When striving for efficiency and speed, friction is often seen as a negative. Departments may not be in sync, creating internal friction. But if you ask, “Do we really need this rule or metric?” the answer is generally “Yes, because consistent rules protect our brand and […]